Your Commitment and cancelations policy

1.1 Your commitment to Strong Mums 1:1 personal training services will be for a minimum of twelve weeks. 

1.2 Four weeks written notice is required to cease personal training (extenuating circumstances include pregnancy and illness).

1.3 Payment for personal training will be scheduled weekly or fortnightly (please state your preference when setting up payment options).

1.4 PT sessions cannot be cancelled but may be rescheduled. Twenty four hours notice to reschedule a personal training session is required. If you are unable to reschedule you will have to forfeit your personal training session or gift your session to a friend. Personal training sessions will be forfeited if less than 24 hours notice is given to reschedule.

1.5 If you know that you will be absent from a personal training session due to holiday or other commitments, two week’s notice must be given in order to pause your payment. Your personal training spot will be held for you for a maximum of two weeks. Your regular training time cannot be held open for you for more than two weeks.

1.6 You can change your mind within 24 hours of signing your agreement.  No refunds will be given for any payments made.   

1.7 Medical Suspension: If you are unwell and unable to attend a personal training session for up to two weeks you will be credited for the extra sessions. This credit will expire after four weeks starting from the day you return to training. Should you need more than two weeks away from training due to a medical reason, please provide a medical certificate so that we can work with your healthcare provider in ensuring we can modify the exercises and intensity appropriately to best assist in your recovery.

1.8 Should you cease your personal training commitments then any outstanding make-up sessions will be forfeited.

Payments 

2.1 Failed attempts at direct debit payments incur a fee, charged by the provider of payment. Disputes over failed payment charges should be taken up with your bank.  

2.3 Fees are subject to change at the discretion of Strong Mums. You will always be given notice of fee changes before they take effect.

Your Personal Training Session 

3.1 Every possible effort is made to deliver classes and services as advertised. However, occasionally the way in which classes are delivered and scheduled is subject to change. Strong Mums is 100% committed to keeping you moving and providing you with the highest quality service as possible.    

3.2 You agree to turn up to session 5 minutes before your scheduled time.   

3.3 You understand that if you are late to your session it will not be a cause of extended services beyond the remainder of the scheduled time. You will not expect or request that the training session runs overtime.    

3.5 Strong Mums is not responsible for the safekeeping of your belongings.  

Your Agreement  

4.1 Your agreement starts when you submit this waiver.  

4.2 On the day you submit this waiver and each time you come to Strong Mums, you promise that: 1) you are in good physical condition. 2) You know of no medical or other reason why you cannot or should not do active or passive exercise.   

4.3 Strong Mums trainers are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, Strong Mums strongly urge you to seek expert advice before starting an exercise program.   

4.4 If you believe any Strong Mums training activities might risk your health, you must tell us this in writing with full details. You must also tell us if your medical condition changes after you join. You are advised to not attend a training session if suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts or sores or minor infections where there is a risk, however small, to your trainer/s and other members.  We reserve the right to cancel or discontinue a session if we feel that starting or continuing the session may be detrimental to your health, safety, comfort or physical condition.  You must notify us of any pre-existing medical condition or injury. Strong Mums’ trainers are not trained medical professionals.  Before you undertake any vigorous exercise program, you should consult your doctor. If you believe there is any risk to your health from doing any of our exercises, you must notify us immediately. In attending classes at Strong Mums, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Strong Mums or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.  

4.5 Strong Mums may choose to refuse your agreement until your doctor agrees in writing that you are fit to exercise. In some cases we may ask you to show us proof that you have received medical advice on an appropriate exercise program.   

4.6 You are responsible for the safety and behaviour of your own children. Strong Mums’ trainers are not qualified child educators or caregivers and do not replace the care of the parent.  Their safety, behaviour and conduct  is your responsibility. With your permission Strong Mums trainers will help to comfort your child if they need it. Children are not permitted to play with the equipment or move the equipment away from the training area. No liability will be claimed by Strong Mums for children’s injuries.   

4.7 Strong Mums will often film or photograph the training sessions so it is possible you and your child will appear in the photo or video. By signing your agreement, you allow us to use your image in promotional and other business-related material. Please inform Strong Mums if you do not want you or your child to appear in photos.  

4.8 Strong Mums acknowledges and respects the privacy of its members. We will securely and confidentially maintain all personal, medical and training information and individual training logs pertaining to you and will not disclose your information to any third party in any circumstance except where required by Federal or State laws.